Order Status Inner

When your order ships, UPS automatically generates an email with your tracking number and sends it straight to your email box with the tracking number and links. If you did not receive or have misplaced that email, Email Customer Service or call us at 800-474-0854, M-F, 8-5 CST.

How do I change quantities or cancel an item in my order?

Click the "My Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. If you are not a registered customer, please Email Customer Service or call us at 800-474-0854, M-F, 8-5 CST. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

When your order ships, UPS automatically generates an email with your tracking number and sends it straight to your email box with the tracking number and links. If you did not receive or have misplaced that email, please Email Customer Service or call us at 800-474-0854, M-F, 8-5 CST.

My order never arrived.

Please refer to the UPS email with your tracking number to check the status of your delivery. If you did not receive or have misplaced that email, please Email Customer Service or call us at 800-474-0854, M-F, 8-5 CST.

An item is missing from my shipment.

Please Email Customer Service or call us at 800-474-0854, M-F, 8-5 CST

My product is damaged.

If an item is damaged during shipping, please photograph the damage, keep the item and packaging, and email the photo and any relevant information to us at customerservice@sedafrance.com. We'll contact you, if necessary, and send instructions on how claims are handled.