FAQS

We spend our time carefully seeking and developing fragrances that fit a few simple criteria, they need to be quality, be innovative yet feel timeless, and are created with an ethical approach. Scents that feel like true classics.

The first burn of your new candle is the most important and should be long enough to create a melt pool that goes to the glass edge. Our candles are designed to burn for 2-3 hours at a time which should be adequate for achieving this desired melt pool. Our smaller candles should burn across in less time than the larger candles which may require at least 3 hours for a complete burn pool. Any less time than this may cause the candles to "tunnel" or burn down the center with too much wax unused. And burning for periods longer than 2-3 hours will increase the intensity of the flame creating excess carbon that may smoke. Our candles should not smoke if proper care is taken of the wicks. We suggest trimming the wick to 1/4 inch before each use, keeping the candle out of drafts, and again, limiting burning time to 2-3 hours. Taking these simple steps will prolong the life of your candle and allow you to enjoy it as intended.

All photos on our website are taken by professional photographers under lighting conditions that are typical in a residential home. We try our best to accurately show the finish color and texture as best we can.

Our team needs 1-2 business days to pack and ship your full order. For larger orders, we ask that you allow 3-4 business days.

Please Email Customer Service or call us at 800-474-0854, M-F, 8-5 CST.

Please contact us by visiting our contact page. will gladly be able to assist you with any questions relating to Orders, Order Modifications, Shipping, Returns, & Cancellations. Call us at 800-474-0854, M-F, 8-5 CST or email us: customerservice@sedafrance.com